Terms and Conditions of Sale

Terms and Conditions of Sale

Welcome to Anilovers! These Terms and Conditions of Sale apply to all purchases made through our website, powered by Shopify, and govern the sales relationship between ZIAYING LTD (referred to as "Anilovers," "we," "us," or "our") and the customer ("you").

Please read these terms carefully before placing an order. By using our website and making a purchase, you agree to be bound by these Terms and Conditions of Sale.

1. General Information

Anilovers, a brand owned by ZIAYING LTD, partners with a network of fulfillment centers and suppliers to offer a wide selection of products. This approach allows us to provide you with diverse, high-quality items sourced from various locations.

2. Products

We strive to ensure that all product descriptions, images, and prices on our website are accurate. However, due to variations in manufacturing and sourcing, there may be slight differences between the product received and the images or descriptions displayed on our website.

We reserve the right to modify or discontinue products at any time without notice.

3. Prices and Payment

All prices listed on our website are in the applicable currency for your location and exclude taxes and shipping fees unless otherwise specified. Any additional charges, such as taxes and shipping costs, will be displayed during the checkout process.

Payments are processed securely via our payment gateway. We accept major credit cards and other payment methods as displayed on the checkout page. By placing an order, you confirm that you are authorized to use the payment method provided.

4. Order Process

  • Order Confirmation: Once you place an order, you will receive a confirmation email summarizing your purchase details. This email confirms that we have received your order but does not indicate acceptance.

  • Order Acceptance: We reserve the right to accept or decline your order for any reason. If we are unable to fulfill your order, you will be notified and refunded.

5. Shipping and Delivery

Our diverse network of fulfillment centers allows us to ship items from various locations to meet demand efficiently. Delivery times may vary depending on the location of the fulfillment center and the shipping method selected. Estimated delivery times are provided at checkout, but exact delivery dates are not guaranteed. Anilovers is not responsible for any delays caused by customs or unforeseen circumstances.

Please ensure that you provide accurate shipping information, as we are not responsible for delays or issues resulting from incorrect details.

6. Customs and Import Duties

For international orders, customs and import duties may apply. These fees are the responsibility of the customer, and Anilovers cannot predict or control these charges. Please check with your country’s customs office for information on potential fees before placing an order.

7. Returns and Refunds

Our return policy is as follows:

  • Eligibility for Returns: Returns are accepted only for defective or damaged products upon arrival. We do not accept returns for reasons such as change of mind, incorrect size, or dissatisfaction with a product that matches its description.

  • Return Process: To request a return, please contact our customer service team within 7 days of receiving your order with proof of the defect or damage. We will guide you through the return process.

  • Refunds: Once your return is approved and processed, you will receive a refund to your original payment method within 7–14 business days. Shipping fees are non-refundable.

8. Cancellation Policy

Orders cannot be canceled once they are processed by our fulfillment partners. If you wish to cancel an order, please contact us immediately. We will attempt to accommodate your request, but we cannot guarantee cancellation after processing has begun.

9. Liability

Anilovers (ZIAYING LTD) is not liable for any indirect, incidental, or consequential damages arising from the use of our website or the purchase of products. We do not make any warranties, expressed or implied, regarding the products, other than those provided by law.

10. Intellectual Property

All content, images, and materials on our website are the intellectual property of Anilovers (ZIAYING LTD) or our suppliers and cannot be used, reproduced, or distributed without prior written consent.

11. Changes to Terms

We reserve the right to update or modify these Terms and Conditions of Sale at any time without prior notice. Any changes will be effective immediately upon posting on our website. Please review these terms periodically to stay informed about any updates.

12. Governing Law

These Terms and Conditions of Sale are governed by and construed in accordance with the laws of the United Kingdom. Any disputes arising from these terms will be subject to the exclusive jurisdiction of the courts of the United Kingdom.

13. Contact Information

For any questions or concerns regarding these Terms and Conditions of Sale, please contact us at:

ZIAYING LTD (trading as Anilovers)
Email: support@anilovers.com
71-75 Shelton Street, Covent Garden, London, WC2H 9JQ

 

By placing an order with Anilovers, you acknowledge that you have read, understood, and agree to abide by these Terms and Conditions of Sale.

Thank you for shopping with us!